Please be informed that we will only send out your parcel once all goods are arrived if your order consist of ready stock and pre order items. You may place separate order if you wish to receive the ready stock item first. We cannot ensure every pre-order item is available, arrive correctly or able to arrive on time until one day before the estimated delivery date. Thus, customers have the right to request for the refund (in store credit with no expiration date in which you may utilise it to purchase other available items, NO CASH REFUND) on the same value or change to others products if the pre-ordered items yet to ship out after 12-16 working days, arrive incorrectly or not available; otherwise, there are no refund or exchange are allowed. Your account credit will be automatically deducted from your next purchase. If customer WOULD LIKE TO HAVE CASH REFUND option, please make payment by direct transfer to our bank account. FPX and credit card payment are not entitled for cash refund. Kindly contact us via Facebook Page if you have any doubt before making payment.
FOR URGENT READY STOCK ITEM ORDER!
Please choose GDEX courier service as the shipping method. Normally it will deliver to your doorstep on the next day (excluded weekends) after parcel dispatched. However, we are not guarantee every parcel will reach on the next day as this is still depends on GDEX courier company.
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