FAQ

Q. How do purchase my order on the site?

To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase

2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products

3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment

4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button

5. From here, you need to select your shipping methods and click “next” button

6. Next you'll need to choose your payment method then click “next” button

7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition

8. Click “Confirm Order” to complete the order

Q. What are the payment methods available?

• We offer various kind of Payment Methods: ​​​​Direct Bank Transfer, Online Banking and Credit Card Payment. 

1. ​​​​Direct Bank Transfer (ATM Cash Deposit / ATM Transfer) 

   Bank : Maybank
   Bank Account : 564061440711
   Account Name : EEBULOUS BOUTIQUE
   
   After you made the payment, please send us the payment details of :
   Bank Name :  
   Bank Account Holder Name : (For ATM Transfer)
   Banking Date :
   Banking Time :
   Banking Reference No :
   Total ammount you have paid :
   Your Order No :
   
   You may upload a copy of your payment slip to : Receipt Upload

   Note: Your purchased products will not be delivered until we have this confirmation 

    

2. Online Banking  

   Via iPay88 (Maybank2u, CIMBClicks, PBeBank, Affin Bank, Alliance bank, AmBank, Bank Islam, Bank Rakyat, BSN, HLB, HSBC, KFH, OCBC, RHB, Standard Charted Bank, UOB, Muamalat) 

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3. Credit Card

Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box

2. Click Submit

3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account

Q. Can I cancel an existing order that have been made?

• Orders cannot be cancelled once payment is made

Q. What is the product's transaction currency?

• All products transaction currency will be done in Ringgit Malaysia

Q. How long does the delivery usually takes?

• All orders with ready stock items shall be shipped on the next working day after payment made (Except we are away as per notice). Pre-order items take 12-16 days (exluded weekends & Public Holiday) to ship out upon payment verification. Delivery for West Malaysia usually will takes 1-3 working days to reach your doorstep while 3-5 working days for East Malaysia after parcel is shipped out. ​

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Q. How should I track my parcel?

• ​We will send you a tracking number via your email once your order is shipped. You will be able to trace where your parcel is using the tracking number. Please note that there will not be any status update while we are waiting for your pre order items to arrive​

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Q. Do you have a physical store? Can I try the swimwears?

• Currently we are only operating online. Hence there is no trying on of the swimwears allowed.

Q. I still have doubts!

• Sorry that we are unable to clear your doubts in the F.A.Q page. Please kindly send us an email to eebulous23@gmail.com for us to clear your doubts.